As our website does not support the online ordering and purchase of any product (purchase via e-shop website) but based on a relevant pre-order pre-form that we prepare for each customer separately, it will be made clear in said pre-form whether or not it is possible to cancel, change or return a of the product on the basis of logic if the product is immediately available in its final form for sale or it is a special order according to the wishes of each customer or it comes especially for the customer as a product ordered from abroad.

1. Cancellation of order for made-to-order products
For products that are classified as special orders such as... Manufacturing of furniture or decorations to the customer's dimensions or cutting fabric from a fabric that is in our warehouse or for orders of products from our partners abroad, any cancellation can be made until the evening of the 24th: 00 of the same day from the start of the order.

All our special orders are executed on the morning of the next working day from the start of the order and cannot be canceled for any reason. The start of the order is considered the day on which cash is received or any advance payment is deposited into our account via bank transfer or payment by debit or credit card regarding the specific order. Refunds or changes by choosing another product against this deposit are not accepted and will be clearly stated in the relevant proforma or offer.

2. Order cancellation for immediately available products
The customer can immediately cancel any order for which the products are in a state of collection and for which the procedures for sending and issuing documents (receipt, invoice, etc.) have not started. our e-mail address [email protected] so that with the shipment the time of shipment is clearly visible as in case a relevant document has been issued with a time preceding the cancellation it is impossible to cancel your relevant order. In this e-mail, don't forget to tell us the number of the order you want to cancel along with your name.

Our company reserves the right in cases of customers with successive cancellations of orders or refusal or indifference to receive orders that have been sent to unilaterally cancel and not proceed with any new order based on the inconvenience and damage caused by their above actions in its proper functioning.

Refunds for out-of-stock items
In every purchase we consider it our duty to protect the buyer to improve the buying and selling experience and ensure uncertainty and possible mistakes. Therefore we have to clarify which are the return conditions and which are not.

It is clarified that the terms of the return policy are accepted by all buyers who use the services of the website www.elegantdeco.com

If you change your mind, you can return the product within fourteen (14) days of receipt in accordance with article 5 par.10 of N2251/94.

The product must not have been used or opened (removed from its packaging). To return any merchandise you must call us on 210 9888705 and you will be given precise instructions for returning it by our responsible employee which you are obliged to to follow in order to be entitled to a full refund of your order. It is also a basic condition that the product to be returned must be accompanied by all the relevant documents of the transaction (receipt, invoice, etc.). Once we receive your return at our headquarters, you will receive an email confirming the correct return and receipt of the parcel from us.

If the reason for returning the product is due to our fault, we will cover the transport costs for its return (in the way we will indicate) and refund the total amount of your order. In any other case, the money that will be returned to you is the difference that results if the value of the transportation from our headquarters to your place as well as from your place to our headquarters is subtracted from the total value of the order.

Attention: Product returns are not accepted on the grounds that I did not like the product when I opened it, or on the screen of my mobile or computer it looked a little different in terms of color and other vague excuses to return it.

All of our products have a full description that gives sufficient information about the product you received and mentions its full name, which is a guarantee that you actually received this product and not another one. Also all our products are 100% genuine and incl